A positive customers experience is built from many different components and factors. But while many elements are at play in providing the best possible experience, the ideal way to stay ahead of the curve is with continual process improvement. By constantly improving customer interactions, workflows, and practices, you can continue to offer your customer base […]

The ability to connect with customers is a defining feature of any successful business. Whether you’re running a larger company or a small-town business, understanding the wants and needs of customers is essential. Developing products and services that speak to the values or interests of your clients does not have to be a challenge. In […]

You may think that a few minutes of wasted time here or there is not so bad for your business. But when it comes to chronic inefficiency, wasting time suddenly goes from a minor by-product to a big workplace problem. The bad business of wasting time is a serious issue for businesses large and small. […]

“Treat your men as you would your own beloved sons. And they will follow you into the deepest valley,” Sun Tzu wrote in his book, “The Art of War,” and nowhere is this quote more appropriate than in balancing people and processes in business management. Depending on your talents, preferences, and experiences as a manager, […]

What might a “new normal” look like in the midst of a pandemic? With COVID-19 and its effects expected to reverberate well into 2021, business leaders and consultants are faced with the conundrum of how to predict the unpredictable. At this stage, prognoses for 2021 and beyond are tenuous at best. But while it’s advisable […]

Effective facility designs and plant layouts make for efficient work and maximized production output. The concept behind the principles of effective facilities stems from that of lean manufacturing; namely, maximizing output with the lowest amount of input required. Here are the principles of facility design to maximize efficiency and overall effectiveness of your plant layout: […]

Achieving strong and sustainable revenue growth is one of the most difficult parts of running a successful business. As your company grows, the number of employees, customers, products, and suppliers must increase, and old processes must be reshaped and reimagined. This is because failing to address the shortcomings of a business and to continually refine […]

The majority of companies gather large amounts of data – from personal details and IP addresses to past search queries and cookie preferences – but that doesn’t mean they know how to translate it into actionable and meaningful insights. Data is only valuable if it helps a company make better business decisions, so what steps […]

Running a business can be overwhelming, so much so, that business owners often lose sight of what really matters; their customers. Many businesses become operations-focused, rather than customer-focused by default, due to becoming overwhelmed with budgets, margins, and other operational processes in their business. Below we explore how and why businesses should be customer-focused. Customer-focused […]

In order to deliver high-quality consulting services, it is essential you do not undervalue client discovery. The discovery phase is a key element of the consulting process and is essential to properly understand and connect with a business. What happens in the discovery phase? The discovery phase happens before a consultant creates a consultancy plan […]